Patients have a right to be notified in writing of their rights and responsibilities before the treatment and procedure begins. The patient's family of guardian may exercise the patient's right when patients is unable to do so.

The patients has the right to:

1.Access to care regardless of gender, age, disability, ethnicity, religion or source of payment, this includes the right to select his/her own physician.


2.Access to care as long as that care is within the hospital's capacity mission and policies, to be involved in post discharge decisions and to be told of any services in which hospital has an interest, including educational institutions, home health agencies or insurers.


3.Considerate and respectful care that is consistent with his/her personal values and beliefs to the extent that they can be accomodated within the mission, vision, values and policies of PSHM.


4.To make informed decisions regarding medical care without undue influence and to expect from my physicians disclosure of medical findings, alternative treatment and associated risks and benefits.


5.To consent or refuse to participate in proposed research studies or clinical trials affecting care and treatment and to have those studies fully explained prior to consent.


6.To make an Advanced Medical Directives (such as living will for Health Care, Health Care Proxy or durable Power of Attorney for Health Care) concerning treatment to designate a surrogate decision maker


7.To access to Ethical Committee of PSHM for consultation for ethical questions about Medical care and Treatment which concern ethical issues that could arise in the course of care which include Conflict Resolution, Withholding Resuscitative Services, Foregoing or Withdrawing of Life Sustaining Treatment.


They may access the Ethical Committee by contacting the Administration Office (731-1631 local 165) and scheduling of meeting. After office hours, dial the Operator and ask for the Administrative Supervisor.


8.To every consideration of privacy and may exclude family members from his/her health care decisions. Care Discussions, consultation, examinations and treatments shall be conducted in a way to respect each patient's privacy.


9.To wear his/her own clothing, to manage his/her own personal finances, to receive and send mail unopened and to associates with persons of his/her own choice as appropriate to his/her medical condition.


10.To confidentiality of all communication and records about his/her care. To be informed of the hospital's confidentiality practices as required By Law.


11.To be informed of any restrictions or communications, (Restrictions will be determined with the patients participation) to have an effective communication assistance, for those with hearing and speech impairment.


12.To participate in Care planning, to make informed decisions regarding his/her care


13.To be involved in Pain Management Decisions and to receive aggresive and appropriate Pain Management when indicated.


14.To be free from all forms of abuse and harassment.


15.To a safe environment, this includes reasonable measures for the management of infection, emergency preparedness, safe medical equipment, facility security and reasonable care to promote a safe and violence free environment.


16.To expect that the hospital will provide health services within standard of care. If transfer is recommended or requested, to be informed of risks, benefits and alternatives.


17.To be told of the realistic care alternatives when hospital care is no onger appropriate.


18.To be informed of service and related changes available in or through the facility, to receive an itemized bill, regardless of source of payment, to a detailed billing explanation.


19.To be informed of available resources for resolving disputes, grievances and conflicts within the institutions


20.To help ensure that your stay with us is as pleasant and comfortable as possible, we want to hear about any concerns or complaints you may have.


21.Please let us know how we can better serve you by following these simple steps:


First, share your concerns with your nurse or his/her immediate supervisor. Hopefully we can resolve the problem at that time. If you are no satisfied with the outcome , please call our Administration Office at 731-1631 local 165.

We will address your concern in a timely manner and attempt to resolve your concern efficiently. If you are not satisfied, you may submit a grievance directly with DOH. For instance, in filing a grievance, please contact Department of Health (Head Office), at +632-5354516 or Medicare patients may call Philhealth (Manila) at +632-5241872.

The patient of family is responsible for:

1.Providing information to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalization medications and other matters relating to his/her health.


2.Participation in Health Care Decisions and in the development and implementation of heir plan of care.


3.Following instructions, of the care, services or treatment plan developed. Express any concerns about their ability to follow and comply with the Proposed Care Plan or Treatment Plan developed.


4.Accepting consequences for the outcomes if they do not follow the care, services or Treatment Plan.


5.Showing respect and consideration to other patients, helping control noise and disturbances and following smoking policies, responsible for being considerate of the organization rules concerning patient care including respect for personnel and property.


6.Meeting financial commitments promptly agreed to with the organization.